Store Policies
Everything you need to know about our logistics, protection, and craftsmanship guarantee.
📦 Shipping Policy
At KAII, we are committed to delivering your premium rolling accessories and grinders safely and efficiently, so you can focus on elevating your everyday ritual.
1. Processing Times
All orders are processed and packed with care within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with a tracking link once your order has officially shipped.
2. Shipping Rates & Delivery Estimates
We offer reliable shipping options across the United States to ensure your products arrive in perfect condition.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3 to 5 business days | $4.99 (FREE over $50) |
| Priority Express | 1 to 2 business days | Calculated at checkout |
3. Discreet Packaging
We respect your privacy. All KAII orders are shipped in 100% discreet, unmarked boxes or bubble mailers with a neutral return address. There is no mention of smoking accessories or branding on the outside of the package.
4. Age Verification Notice
As a premium culture brand, our products are intended strictly for adults. By purchasing from this site, you certify that you meet the legal age requirements in your region. Some shipments may require an adult signature upon delivery.
🔄 Returns & Refund Policy
We take immense pride in our craftsmanship, materials, and thoughtful details. If you are not completely satisfied with your purchase, we are here to make it right.
1. 30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange. To be eligible for a full refund, items must be unused, unwashed, and in the exact same condition that you received them, complete with original premium packaging.
2. Non-Returnable Items
Due to hygiene and safety regulations regarding smoking accessories:
- Used Items: Any cone that has been handled or grinder that has been used cannot be returned under any circumstances.
- Sale Items: Items purchased during clearance or marked as final sale are not eligible for returns.
3. Damaged or Defective Products
If your product arrives damaged or has a rare manufacturing defect (e.g., issue with the grinder's magnetic seal or threads), please contact us immediately at info@thekaii.com with your Order Number and a clear photo or short video of the damaged item. We will arrange a free replacement or full refund immediately, covering all shipping costs.
4. How to Start a Return
Email our support team at info@thekaii.com with your return request. If approved, we will send you a return shipping label along with instructions. Once we receive and inspect your returned item, your refund will be processed automatically to your original payment method within 5 to 7 business days.